Agentic commerce. Higher conversion, lower CAC.
Customers expect ChatGPT-grade experiences across every touchpoint. Synaptix lets brands and retailers deploy production agents across storefront, contact center, supply and merchandising — without standing up a 50-person AI org.
Where current AI stacks break.
Agentic shopping is here
ChatGPT, Perplexity and Amazon's Rufus are reshaping discovery — brands without a conversational surface are losing the funnel.
Contact-center economics
Returns, WISMO and post-purchase queries crush margins; legacy bots deflect <30% with poor CSAT.
Catalog & content debt
Millions of SKUs need fresh copy, attributes, imagery and translations every season — and merchandising teams can't scale.
Returns & fraud spiral
Bracketing, wardrobing and policy abuse erode margin; fraud rings move faster than rule engines.
Supply & promo whiplash
Tariff swings, OOS events and promo cannibalization arrive faster than planners can react.
Privacy & brand safety
Every agent reply is a brand statement — hallucinations, PII leaks and unsafe recommendations are existential.
Ship in weeks, not years.
Pre-built, evaluated and governed. Bring them up on Synaptix Cloud or your on-prem appliance.
Conversational Shopping Agent
On-site and in-app guided selling that understands intent, recommends across the catalog and closes — with full attribution back to merchandising.
Customer Service Agent
Omnichannel resolution across order status, returns, exchanges and account issues — with safe escalation, refund authority limits and full transcript audit.
Returns & Reverse-Logistics Agent
Triages return reasons, offers exchange / store-credit alternatives, schedules pickups and routes to the optimal disposition.
Catalog Enrichment Agent
Generates SEO-grade copy, attributes, alt text and localized variants for millions of SKUs — under brand voice and MLR-style review.
Merchandising & Pricing Copilot
Surfaces demand signals, drafts promo plans and re-prices long-tail SKUs against competitor and elasticity data.
Fraud & Abuse Agent
Scores orders, returns and accounts across signals; clusters policy abuse and drafts case decisions for review.
Supplier & Vendor Ops Agent
PO confirmations, ASN reconciliation, chargebacks and vendor scorecards — automated end-to-end.
Demand Planning Copilot
Reads POS, weather, marketing and macro signals; drafts forecasts and exception lists for planners.
Built for regulated workloads
Native systems integration
Ready to operationalize your agents?
Talk to our team about a pilot on Synaptix Cloud or on-prem.